Multifunctional Massage Shawl Neck Massager

Return Timeframe

We offer a hassle-free 30-day return window from the date of purchase. Items must be returned within this period to be eligible for a refund or exchange.

Condition Requirements

To qualify for a return, items must be unused, unwashed, and in their original condition with all tags attached. The product packaging should be intact and undamaged. Items showing signs of wear, damage, or use will not be accepted for return.

Free Return Shipping

We cover all return shipping costs. Simply contact our customer service team to request a prepaid shipping label, and we'll email it to you. There are no hidden fees or deductions from your refund for return shipping.

Refund Processing

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account, depending on your financial institution.

Exchanges

If you'd like to exchange an item for a different size or color, we'll provide a prepaid return label and ship your replacement at no additional cost.

Non-Returnable Items

Clearance items, final sale merchandise, and custom or personalized products cannot be returned. Gift cards are non-refundable.

How to Initiate a Return

Contact our customer service team with your order number and reason for return. We'll provide you with a prepaid shipping label and return instructions. Ship your item back to us in its original packaging if possible.

Questions?

Our dedicated customer service team is here to help. Reach out with any questions about our return policy, and we'll be happy to assist you.